Probate, Wills, Trusts And Lasting Powers Of Attorney Testimonials

Phoebe Skarlatos, Head of Probate, Trusts and Wills department
Lawson-West Solicitors, Leicester

What stood out and made our service special? 

"Phoebe made a home visit to us as my Dad was terminally ill and Mum needed to be with him. Phoebe was an absolute pleasure to deal with and I would definitely recommend her to family and friends."

Sophie Forsyth, Associate Solicitor, Probate, Trusts and Wills Team, Lawson West Solicitors, Leicester

What stood out and made our service special for you?   

Excellent, Efficient Customer Service

"The clear way Sophie responded to our questions and made sure we understood the questions."

"We would like to thank Sophie for her friendly and efficient manner in dealing with our wills. The quality of service was excellent."

Phoebe Skarlatos, Head of Probate, Trusts and Wills department
Lawson-West Solicitors, Leicester

"Phoebe was outstanding in her service and kindness, respect and care shown. Phoebe was a fantastic asset throughout and I cannot recommend her highly enough. She was hugely empathic and thorough throughout the process and understood my needs well."

"Congratulations on winning [the 2022 Business Masters 'Professional Services - Legal' award and the British Wills & Probate Award for 'Outstanding Employee Experience'], I'm not surprised.

Phoebe presented my Power of Attorney and updated my will recently. Excellent service, compassionate and caring, concluding with a document that’s going to protect my needs and wishes."

Joe Weston, Trainee Solicitor, Probate, Wills and Trusts Team
Lawson-West Solicitors, Market Harborough

"Joe Weston pulled out all the stops to get Grant of Probate through in two weeks. Joe was professional and compassionate at a very stressful time for us." 

Sophie Forsyth, Solicitor, Probate, Trusts and Wills Team
Lawson West Solicitors, Leicester

What stood out and made our service special for you?   

"The clear way Sophie responded to our questions and made sure we understood the questions."

"We would like to thank Sophie for her friendly and efficient manner in dealing with our wills. The quality of service was excellent."

Sophie Forsyth, Solicitor, Probate, Trusts and Wills Team
Lawson West Solicitors, Leicester

"Thank you so much for the seamless impeccable service that you have provided, and not to mention your friendly warm nature professional nature which made the whole process an enjoyable one. Thank you for the exemplary service and we most certainly look forward to using yourself again for legal matters."

"I just wanted to express our thanks for all the help you have given us over the past year with gaining probate for our family member and also for work done in selling the residential property. This is the first time that we have used solicitors and with the complications that were thrown in the mix, we would have been at a loss as to what to do if it hadn't been for your guidance. So thanks once again."

and on Google Reviews:

"Earlier in the year, we were faced with what initially seemed like a straight forward process. However as things progressed and other events happened, this straight forward process became more complicated. Lawson West Solicitors were incredibly helpful throughout the whole process of both gaining probate for two people and also in house conveyance. Yes they have a cost, but for us it was worth every penny to know that things were being dealt with swiftly, professionally and courteously as well. Advice was given when asked, and nothing was too much for them. Would highly recommend and would be my first port of call for any future needs."

Client M.S. Market Harborough

Phoebe Skarlatos, Solicitor
Probate & Wills Team, Leicester 

"Phoebe made us feel at ease. She was very friendly and answered all our questions. The quality of service was excellent and we would recommend her to others." 

Natalie Aldrich, Senior Private Client Solicitor
Lawson West Solicitors, Leicester

"We recently had our new Wills created by Natalie in the Leicester office. Well, she's a total shining star and a really talented solicitor, knowledgeable about tax implications and trust options, I knew we were in safe hands. Ours is not a very complex estate but she explained the different avenues very well indeed and made it straightforward. Thank you Natalie."

Elizabeth Brown, Senior Private Client Solicitor
Lawson West Solicitors, Market Harborough

"Elizabeth Brown has looked after our legal affairs for many years and has always proved to be in the top flight - extremely professional yet friendly and empathetic; excellent advice and very prompt in all ways yet with very reasonable fees. We dread the day Elizabeth should decide to retire, utterly deserved though it would be, but are completely reassured that her daughter Laura Brown is following in her mother’s footsteps, and have no hesitation in wholeheartedly recommending them."

Wendy and Ken Edmond

Phoebe Tranter, Solicitor
Probate & Wills Team, Leicester 

"Friendly. My Solicitor Phoebe made sure I understood and would repeat if I did not understand. Thank you for making the Will and Power of Attorney so easy for me to follow."

Phoebe Tranter, Solicitor
Probate & Wills Team, Leicester 

"Phoebe was very helpful and professional and patient." 

Phoebe Tranter, Associate Solicitor
Probate & Wills, Lawson-West Solicitors, Leicester

“We’re very pleased with the work that Phoebe Tranter has undertaken in connection with the estate of our late aunt. Not long after we engaged Phoebe, we read a piece in The Guardian about probate issues during the pandemic in which she was quoted. This helped to convince us that we had the right person for the job.

Phoebe has really gone the extra mile with us. From the first point of contact, Phoebe has been supportive, approachable, patient and professional. She has offered advice and been prompt in replying to our many questions, providing reassurance about matters connected to the administration of the estate and the process. There has been an understanding human being with whom we could interact about many things on which we needed guidance."

Client C.T, Leicestershire

Handled professionally, excellent explanations. Victoria is a credit to your practice.

Victoria Jones was very helpful, all done very professionally.

Everything very clearly explained, completely satisfied.

The solicitor was very knowledgeable and helpful.

Christian – his attention to detail, knowledge and kindly manner were much appreciated.

Good explanation in private, overall very good.

Christian Jenkins was very good.

Very friendly service, wasn’t feeling rushed.

The friendly approachable and professional manner of our solicitor.

Very good explanation, very pleased with the whole service, thanks.

Andrea has a personal touch, giving background information and relevant facts in an informal way.

Dealing with Phoebe Tranter, a most charming and efficient person, explained all the legal details in an “understandable” way.

Made to feel very comfortable, in a very friendly environment. I found Mrs Jones very friendly and considerate at a sad time for me.

Assured and confident service, able to ask questions freely and liked the easy parking.

Good service.

 Friendly and professional at all times.

Everything explained in layman's terms, highly satisfied.

Andrea was very helpful.

Attention to detail and advice from Andrea Jones.

Christian’s interest and help to enable me to make a decision.

Quality of service and efficiency, Miss Tranter put us at ease and was pleasant and courteous throughout.

The friendly pleasant attitude of everyone, many thanks for all your help.

Christian Jenkins was helpful and pleasant.

Mrs Victoria Jones gave really good advice and was very professional, excellent service and a pleasure to deal with. Many thanks.

Phoebe Tranter was very helpful, caring, and gave us lots of advice, very professional.

Elizabeth Brown was helpful, friendly and efficient. Thank you.

Phoebe was the perfect combination of professional and personable.

Mrs Brown, whilst being totally professional shows exceptional kindness and understanding to her clients.

Victoria Jones made everything very easy to understand and we felt we were given a personal service.

Friendly personal service and very prompt response to enquiries.

Christian made us feel very much at ease, he explained everything so well. I was really pleased with the service.

The level of communication was excellent.

Very friendly help and advice.

Approachable, friendly and knowledgable.

Elizabeth was so easy to talk to and very professional.

Made to feel welcome, helpful and informative.

Helpful and detailed explanations of how the law works.

A friendly, informative and professional approach.

Andrea was very helpful in all aspects of my business, everything was explained so clearly.

I found Christian Jenkins very presentable, friendly and easy to talk to, clear and precise in the consultation.

Christian is a very nice man, explained all parts of the Will.

My solicitor Phoebe was extremely polite and patient, and listened attentively to my wishes.

Phoebe was very patient with us and answered all our questions. Thank you.

The personal service that Phoebe provided, I cannot speak more highly of her.

Phoebe was very welcoming and friendly and explained everything, she made me feel very comfortable. Customer service is excellent and professional at all times.

Phoebe Tranter, charming lady and a real asset to Lawson-West.

Polite and friendly staff.

The warmth and friendly manner of Elizabeth.

Christian was very friendly as well as very professional.

Friendliness and supportive, everything was excellent and efficient.

Andrea was very pleasant, understanding and very helpful and knowledgeable. Thank you for your kindness and patience with us all.

Friendly, approachable and re-assuring.

Elizabeth Brown had a personal touch which made the experience more comfortable, with clear explanations.

We found staff and Mrs Brown pleasant and very helpful. There was a good atmosphere, relaxed but business like.

Andrea Jones was very helpful and explained everything in great detail, so it could be clearly understood.

The person who dealt with our enquiry was wonderful, efficient and personable.

Very professional, friendly and great service.

Phoebe Tranter made me feel at ease.

Approachable and using language and examples to help us to understand the options and recommendations.

We were very pleased with the way the legal terms were explained to us, in an understandable way.

I know Andrea and I have complete faith in her, as she has acted for me before.

Great service, easy to make or change appointments. Andrea was very easy to deal with and a pleasure to meet.

Very good and helpful, very happy with the service.

Polite and very helpful, very easy and nice to deal with.

Time to discuss queries, thanks to Phoebe Tranter.

Wonderful service from the very beginning and all the way through. Lovely people working for you.

Very good service and many thanks to Christian.

The friendly and patient way that every item was explained to us.

Vicky Jones clarity, expertise and friendliness.

I was looked after in a very friendly and professional way, thank you.

Andrea Jones was pleasant and helpful.

I felt relaxed and unhurried and I was spoken to in a caring and kind manner, and an understanding way.

Phoebe Tranter was very good, friendly and very efficient.

Phoebe made me feel relaxed with her calm approach.

Personally dealing with Mrs Brown, she was very approachable.

Friendliness, knowledge and understanding of complex family relationships.

Christian Jenkins warm approach, excellent service.

Phoebe was so kind and helpful, explaining everything to me.

Miss Tranter took her time to explain everything to me and answer any questions I didn’t understand, may I thank her for taking her time with me.

Excellent service throughout.

My daughter and I were dealing with Vicky Jones, she explained things very clearly to us and she was kind and caring.

Victoria Jones helped me by sending everything by post. She made it very clear what I had to do in completing the forms, was really helpful.

As ever, the personal touch that Elizabeth provides is very much appreciated.

I like individual attention.

Very friendly staff.

Very helpful, nice polite service.